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FAQS
How long does shipping take and what's the total delivery time?
Once your order has been dispatched, delivery usually takes 5 to 10 business days (Monday to Friday). Including our processing time of 1 to 2 business days, the total delivery time is typically around 6 to 12 business days from the moment you place your order.
Do you charge for shipping?
No. We offer free shipping on all orders within the UK, with no minimum spend required.
Which shipping carrier do you use?
All orders within the UK are shipped via Royal Mail.
Can I return or exchange an item?
Yes. We accept returns for both defective and non-defective products, and we also allow exchanges. Items can be returned within 30 days of delivery. Return labels are not provided automatically, and return shipping costs are the customer's responsibility unless otherwise approved by our support team. Please see our Refund Policy for full details.
How do I get a refund and how long does it take?
To request a refund, contact us at info@willowroselondon.com. Once we receive and inspect your returned item, refunds are issued to your original payment method within 14 days. We do not charge restocking fees. See our Refund Policy for full details.
How long does it take to process my order?
All orders are processed within 1 to 2 business days (Monday to Saturday, excluding Sunday) after payment is confirmed.
Free UK Shipping
We offer free UK shipping to make your shopping experience as easy and convenient as possible. Your satisfaction is our priority, which is why every order is delivered with care at no extra cost.
30-Day Easy Returns
Your satisfaction means everything to us. That's why we offer a 30-day return policy, giving you the flexibility and confidence to shop with complete peace of mind.
100% Secure Payments
Shop with complete confidence using our 100% secure payment methods. We offer a range of trusted payment options, ensuring every purchase is safe, simple and protected.